Refund & return policy
Customer-Centric Return Philosophy
At Brooklyn-Outfitters, we handle returns on a case-by-case basis with the goal of making our customers genuinely happy. We stand behind our products and want you to love what you receive. We’re committed to treating every customer fairly and reasonably, and we’ve found that when we do, our customers treat us the same in return. Refunds are applied to the original payment method used for purchase.
How To Return
To request a return, please contact our support team at support@brooklyn-outfitters.com with the following details:
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Order Number
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Item Name
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Reason for Return
Our friendly team will guide you through the return process.
Returns Timeframe
We’re confident you’ll love your Brooklyn-Outfitters pieces, but if not, we accept returns for eligible items within 60 days of purchase. A return fee may apply, which can be paid during the return process. If this option is unavailable, a voucher will be issued, and the return cost deducted from your refund.
Please allow 7–10 business days after receipt for your return to be processed.
Return Conditions
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You have the right to cancel your order up to 60 days after receipt, without giving any reason.
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After cancellation, you have an additional 60 days to return the product to us.
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You will then receive a refund of the full order amount, including the initial delivery costs.
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A fixed administrative handling fee of $9.75 will be applied per return.
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Return shipping costs are the responsibility of the customer and vary depending on the chosen carrier.
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If you exercise your right of withdrawal, the product must be returned with all accessories received and – if reasonably possible – in its original condition and packaging.
To register your return, you can contact us at support@brooklyn-outfitters.com.
Refunds will be made within days after your notification, provided that the product has been received in good condition.
Exceptions
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Products purchased on promotion, sale, or during special sales (including current seasonal offers) cannot be returned for any reason.
By confirming your order and making the payment, you expressly accept these conditions as a customer.