Refund & return policy

Returns and Exchanges Policy – Brooklyn-Outfitters

 

Customer-Centric Return Philosophy

At Brooklyn-Outfitters, we handle returns on a case-by-case basis with the goal of making our customers genuinely happy. We stand behind our products and want you to love what you receive. We’re committed to treating every customer fairly and reasonably, and we’ve found that when we do, our customers treat us the same in return. Refunds are applied to the original payment method used for purchase.

 

How To Return
To request a return, please contact our support team at support@brooklyn-outfitters.com with the following details:

• Order Number

• Item Name

• Reason for Return

Our friendly team will guide you through the return process.

 

Returns Timefra

We’re confident you’ll love your Brooklyn-Outfitters pieces but if not, we accept returns for eligible items within 30 days of purchase. A return fee may apply, which can be paid during the return process. If this option is unavailable, a voucher will be issued, and the return cost deducted from your refund.
Please allow 7–10 business days after receipt for your return to be processed.