Return & refund policy
Return and refund policy
Important:
Please read our return policy carefully. No exceptions will be made, as you agreed to these terms at the time of purchase.
Returning a Product
Timeframe:
You have 30 days after receiving your product to request a return.
Unfortunately, if more than 30 days have passed, we will not be able to offer a refund or exchange.
Conditions:
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The returned item must be in the same condition as received: unused and in its original packaging.
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For products where hygiene is important, the item must be thoroughly cleaned before starting the return process.
Damage Due to Personal Use
We are not responsible for any damage caused by misuse or negligence on the part of the customer.
Any damage that is not a result of a manufacturing defect is not covered under our return policy.
Exceptions
For hygiene reasons, certain products cannot be returned, such as underwear and lingerie.
How to Start the Return Process
To request a return, please email us at support@brooklyn-outfitters with the following:
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Your order number
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Reason for the return
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A photo of the item (in case of damage)
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Your contact information
Refund
Procedure:
Once we receive and inspect your return, you will receive an email notification confirming:
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The approval or rejection of your refund.
If approved, your refund will be processed within 30 days and automatically applied to your credit card or original method of payment.
Sale & Promotional Items
Items purchased during a sale or promotional period are considered final sale and cannot be returned or exchanged.
These products are offered at a reduced price and follow different conditions than regular-priced items.
Brooklyn-Outfitters reviews each situation with fairness and transparency and will assist customers where possible.
Delayed or Missing Refunds
If you have not received your refund after 30 days:
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Double-check your bank account.
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If the issue persists, contact us at support@brooklyn-outfitters.com.
Return Costs
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Return shipping costs are the responsibility of the customer.
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We recommend using a trackable shipping method, as we are not responsible for lost returns.
Return address:
Returns must be sent to China.
Shipping costs start at $25 and are at the customer's expense.
Refused Deliveries
If you refuse to accept your delivery, we cannot guarantee that the package will be returned to us. In most cases, refused shipments are not tracked back to our warehouse and may be lost in transit.
For this reason, we are unable to issue a refund for orders that are refused upon delivery.
Exceptions
Defective or Incorrect Products:
If you receive a defective or incorrect item, we will send you a replacement at no cost.
If the issue occurs again on the second delivery, you will receive a full refund.
Order Cancellation
Orders cannot be cancelled after 15 minutes of being placed, due to our automated processing system.
Questions?
For any further information or questions regarding our return policy, feel free to contact us at:
support@brooklyn-outfitters.com